Return & Refund Policy

We want you to feel confident shopping with BeadLeaves. Please review the policy below before requesting a return, cancellation, replacement, or refund.

1. Order Changes and Cancellations

If you need to change or cancel an order, email support@beadleaves.com within 12 hours of placing it. We will do our best to help, but changes cannot be guaranteed after processing has started.

2. 30-Day Return Window

Eligible items may be returned within 30 days of delivery. To qualify, the product must be unopened, unused, in its original condition, and in its original packaging.

Opened DIY kits, used materials, or partially completed projects cannot be returned for change-of-mind reasons.

3. How to Start a Return

Email support@beadleaves.com with your order number, the item you want to return, and the reason for the request. Please wait for approval and return instructions before sending anything back.

Customers are responsible for return shipping for change-of-mind, personal-preference, or incorrect-order returns. Original shipping charges are non-refundable unless the return is due to our error.

4. Authorized U.S. Return Address

Please contact support first to obtain a Return Merchandise Authorization (RMA) number. Items sent without prior authorization may not be processed correctly.

Recipient: UNIONX-600F
2312 Touhy Ave, Unit B
Elk Grove Village, IL 60007
United States
Phone: +1 (312) 241-0821

International customers outside the United States should contact us for the appropriate return instructions.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Include your order number and clear photos or video showing the item, packaging, and issue.

After reviewing the information, we may offer an appropriate solution such as a replacement, partial refund, full refund, or other resolution.

6. Refund Processing

Once an approved return is received and inspected, the refund will be issued to the original payment method. Please allow approximately 5–10 business days after approval for processing. Your bank or payment provider may require additional time to post the funds.

7. Non-Returnable Items

  • Opened or used DIY kits and craft materials
  • Items damaged after delivery
  • Items returned without original packaging or prior authorization
  • Gift cards or downloadable products, if applicable
  • Items clearly marked as final sale or non-returnable

Questions? Contact support@beadleaves.com.